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Your 24/7 boots on the ground
With us, you’ve got a team of highly trained on-site data center experts ready to provide data center services and support for anything that comes up.
Customer service for customer success.
You need a data center partner that offers the peace of mind and resources required to help install, operate and manage your critical infrastructure deployment.
You never know what form digital infrastructure issues might take. Your services team must be ready for anything and everything that can arise.
Your business needs are as unique as your business itself. Your data center services need to be tailored to your site and specific needs.
Data center services that are available onsite when you are not allow you to maximize availability and keep your equipment running without the added expense of deploying your internal team.
Why choose Digital Realty for Services?
On-demand or scheduled, we deliver the highest standard of service 24 hours a day, 365 days a year.
Our on-site experts have seen it all and are standing by to resolve or avoid any issue that may arise.
We deliver rapid response times for both business hours and after hours, all tailored to your specific needs.
Our Remote Hands mean you receive continuous delivery and rapid response times to ensure uninterrupted business operations.
Onsite experts that are ready for anything
24
Hours we’re available every day.
7
Days we’re available every week.
365
Days a year we’re standing by to meet your needs.
10+
On-demand and prescheduled services available.
One-time tape swaps: Change tapes for backup systems upon request.
Power cycling of equipment: Perform hard reboots or soft reboots.
Patch cord installation: Install patch cables based on your direction and needs.
Equipment assistance: Assist with transporting large equipment within the data center.
KVM availability: Provide screen outputs before and after reboots.
Examples of Scheduled Services
Cross Connect Infrastructure: Install temporary loopbacks to verify physical media continuity from the provider panel to customer premises.
Equipment Inventory: Provide detailed rack elevation drawings.
Deployment: Rack & stack equipment and install structured cabling.
Pre-scheduled event support: Provide on-site support for maintenance windows and other planned events.
Recurring events: Schedule routine events such as tape swaps.
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