• Noord- en Zuid-Amerika

      U kunt rekenen op kwaliteit en consistente klantenservice in meer dan 290 datacenters in Noord- en Zuid-Amerika.

    • EMEA

      Maak gebruik van cloud- en carrier-neutrale datacenter-, colocatie- en interconnectieoplossingen in heel Europa en Afrika.

    • Ervaringen van klanten

      • XTREME-D

        Ontdek hoe XTREME-D zijn doelstellingen wist te bereiken en zichzelf heeft gepositioneerd voor verdere groei door samen te werken met Digital Realty en gebruik te maken van PlatformDIGITAL®.

        Verder lezen
      • Telefónica UK

        Zie hoe ze van de PlatformDIGITAL™ datahub gebruik hebben gemaakt om gegevensaggregatie, staging, analyse, streaming en gegevensbeheer te lokaliseren teneinde gegevensuitwisseling te optimaliseren en gegevenscompliantie te behouden.

        Verder lezen
      • Criteo

        Door te kiezen voor samenwerking met een bedrijf als Digital Realty heeft Criteo iemand waarmee ze kunnen werken om ervoor te zorgen dat ze grote stappen kunnen zetten in het bereiken van hun duurzaamheidsdoelstellingen

        Verder lezen
      • Join Digital

        Met een toenemende vraag naar een kant-en-klare ervaring, helpt Join™ zijn klanten om de fysieke en digitale wereld samen te brengen met het essentiële Network-as-a-Service- en IT-as-a-Service-aanbod voor slimme gebouwen en slimme werkplekken.

        Verder lezen
      • AIB

        AIB, Inc., een toonaangevend bedrijf voor gegevensuitwisseling en -beheer dat meer dan 1600 klanten in de automobielindustrie bedient, probeerde hun cloudportfolio te diversifiëren om minder wachttijd, verhoogde beschikbaarheid en een betere beveiligingspositie te realiseren.

        Verder lezen
    • Global Data Insights Survey

      Lees de enquête

    • Investeerderrelaties

      Digital Realty bezit, verwerft, ontwikkelt en exploiteert datacenters. Het bedrijf richt zich op het leveren van datacenter-, colocatie- en interconnectieoplossingen voor binnenlandse en internationale klanten.

    • NYSE: DLR

      $129.03

      +2.39 (+1.85%)
      * Slot van de vorige dag
    • Investeerderrelaties
    • Directie
— Blog

In Data Center Operations, People Make the Difference

Steve Wencis, Director, Technical Operations
september 21, 2017

Much has been made lately of the technological innovations that have caused a revolution in data center operations. The increased prevalence of virtualization across data center environments means that much of the physical infrastructure that used to define the data center is now migrating to the “cloud”. That migration of many of the physical aspects of data center functions seems to be commensurate with a rise in the mystification of data centers, the cloud and how they both operate.

That fact is that data center operations aren’t magic, and things don’t just run themselves. People play a huge role in their successful operation, and in turn, the ability of their customers to maintain business continuity and reach their goals. As several recent incidents have underlined, it’s important to remember the critical role that people play in data center operations.

There have been several high-profile outages in data centers around the world recently, with some fairly far-reaching consequences. The overriding theme from these outages has been that while it is still possible for hardware to fail, the root cause of these outages and failures is usually due to some level of human error.

In May of 2017, an engineer wrongly disconnected a power supply at a data center near London’s Heathrow airport, causing British Airways’ London business to come to a screeching halt for a number of hours. 75,000 passengers were stranded on the ground and it is estimated that the error cost the airline well over $100 million. Though the engineer was authorized to be on site, he was not authorized to disconnect power. This event ought to provide a valuable lesson that things happen that are not anticipated because humans sometimes do the unexpected.

An article from Data Center Knowledge rightly points out that failures within data centers are primarily a direct result of people and/or process issues. But with a governance model that includes the right people in place who have been trained in critical awareness and site specific procedures, unexpected events can be minimized.

Our record of five nines is just one example that displays our commitment to honing these processes. It shows each individual staff member’s attention to detail and commitment to excellence. For ten years running, Digital Realty’s data centers have operated at an industry-leading 99.999% uptime. That means that our customers can rely on us to support their business and its objectives, 24 hours a day, 7 days a week.

With human error and poor infrastructure management being the leading causes of data center downtime, I wanted to call attention to Digital Realty’s remarkable uptime record and point out the fact that this is not a coincidence. Though backups are always in place, our people are our first line of defense when it comes to our data center operations. Are you curious about how Digital Realty could become a valued partner for your business? Learn more about our data center solutions.

Share
Architech image03 2021 12 17 134537 Architech image02 2021 12 17 134536 Architech image01 2021 12 17 134535

Uw digitale implementatie klaarmaken voor de toekomst

Maak contact met een Digital Realty Cloud Certified Solution Architect om u te helpen uw schaalbare groeistrategie te ontwikkelen en uw bedrijf te transformeren.

Neem contact met ons op